Using logic, not emotion …
Customer service rule #5: Use logic, not emotion.
- In the years that I’ve been a school PR person, I have probably talked with every type of person there is. Happy, angry, melancholy, and maybe even a little crazy! I’ve been fortunate that most of my conversations have been good ones, but every once in a while my patience have been tested. It’s during those times that I have to remember to use logic not emotion.
- By never getting wrapped up in the moment, we can always make sure that our logical side is dominant during disagreements or negotiations. Communication is so very important.
- Just remember that the more time we spend engaging the public in positive conversation, the better we will be at understanding the public.
